SHIPPING POLICY

Delivery & Shipping

At FAUNRIX, we strive to deliver your orders to you in a timely manner while maintaining the highest standards of quality.

Delivery Time = Processing Time + Shipping Time

All items are made to order, so they take 1-3 business days to handcraft. Please refer to a more accurate processing time under the product page.

USA:

• Standard Shipping Time: 3-8 business days

Canada:

• Standard Shipping Time: 5-12 business days

Europe:

• Shipping Time: 3-10 business days

Rest of the World:

• Shipping Time: 7-20 business days (depending on customs clearance)

Free Shipping Thresholds

• FREE SHIPPING on USA orders +$75USD
• FREE SHIPPING on CA orders +$95CAD
• FREE SHIPPING on EU orders +€50
• FREE SHIPPING on EFTA/ Northern Europe orders +$75USD
• FREE SHIPPING on UK orders +£60
• FREE SHIPPING on AU orders +$110AUD
• FREE SHIPPING on NZ orders +$115NZD
• FREE SHIPPING on INTERNATIONAL orders +$100USD

Please note that these are estimated times and may vary depending on factors such as product availability and shipping carrier delays. We strive to process and ship orders as quickly as possible, and we appreciate your patience and understanding. If you have any questions or concerns about your order, please don’t hesitate to contact us: faunrix.global@gmail.com

LOST OR UNDELIVERED ORDERS

We make every effort to ensure your order arrives safely and on time.
Once a package has been shipped, it is the responsibility of the shipping carrier to deliver it. If your order has not arrived, please notify us within the timeframes below so we can assist:

• For domestic (U.S.) and regional EU orders: Contact us within 30 calendar days from the shipping date.
• For international orders: Contact us within 45 calendar days from the shipping date.

If we do not receive a delivery issue report within these timeframes, we are no longer able to offer a refund or reprint, and the order will be considered fulfilled.

Please ensure that your shipping address is complete and accurate at checkout. Orders submitted with incorrect or incomplete addresses may fail to deliver, and we are not liable in such cases.

If you believe your order may be lost, contact us at  faunrix.global@gmail.com and we’ll do our best to help.

We offer free shipping on all orders to 50+ countries over the world! Please see the estimated times below to get a better understanding of when to receive your delivery.

After placing an order, please allow 1 - 2 business days for us to dispatch it.

Shipping generally takes anywhere between  5 to 15 business days for international orders.

All orders are tracked and come with a money-back guarantee if the delivery is not successful. Your tracking number will be provided as soon as your order is shipped (please allow 24-72 hours after dispatch for tracking numbers to update).

The times shown above are estimates, with most packages usually arriving sooner than displayed.

Track your package here:  LINK TRACK 

If the shipping info doesn’t display or update, your order is on the way, but it lags behind the true status. In this case, simply check back later.

Depending on where you are in the world, we may ship your product from any one of our warehouses (Cicero in the US, or Yiwu in China) depending on the location of the customer and stock.

We use USPS, Yun Express, CNE, and local postal services for speedier delivery.

What if I want to change my shipping address?

We can only update your shipping address within 24 hours of placing your order. Any later than this and it will have already been dispatched. Reach us at faunrix.global@gmail.com to do so.

If an order is on the way, we will not be able to update it - contact shipping couriers directly to coordinate your delivery.

*We are not responsible for a package if you enter a wrong address

What if my order doesn’t arrive?

We cover you with a free reship or potential refund if any package doesn't reach you within 15 business days and we’re unable to locate it. Please, allow us up to 5 business days to investigate.

If tracking shows “delivered” and you haven’t received it, speak with roommates, neighbors, property managers, etc. They may have received it on your behalf and forgotten to tell you. If you’ve tried everything and you’re still unable to locate your package, please contact us at   faunrix.global@gmail.com and if we can't resolve the situation with the courier, we’ll reship your order for free.

TRACK MY ORDER

Track your shipment here by filling in your tracking number below:

When can I expect my order?

Shipping times vary by country, but it normally takes about 5 to 15 business days for your item to arrive.

Why isn't my tracking info updating, is there something wrong?

This is normal. The tracking information normally lags behind the true status of your package. If it hasn't updated in over 2 weeks, please contact support at   faunrix.global@gmail.com .

My tracking info shows my package was delivered, but I never received it

We know how important your order is! FAUNRIX provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, please see our shipping policy for more information.

Where are the items coming from?

Depending on where you are in the world, we may ship your product from any one of our warehouses (Cicero in the US, or Yiwu in China) depending on the location of the customer and stock. We use USPS, Yun Express, CNE, and local postal services for speedier delivery.

What's your return and exchange policy?

Please see our Return policy

What's your cancellation policy?

For order cancellations, please contact us immediately via our contact page We will respond to all emails within 24 hours. Once the order request has been processed by our warehouse and your items are on their way (generally within a 1 day), your order cannot be canceled.