REFUND POLICY 

Satisfaction Guarantee

Please note that as all items are made to order, we typically cannot accommodate returns, exchanges, or cancellations once the production process has started, so we encourage you to carefully review product details and ask any questions you may have before making a purchase.

If you need to edit or cancel your order, the request must be made within 12 hours of purchase. If your request is sent within 12–24 hours, we will do our best to cancel it, but please note that if your item has already entered production, cancellation is no longer possible.

Nonetheless, we want you to love your purchase, so contact us at faunrix.global@gmail.com  within 30 days of your purchase if you're not happy with your items — we'll do our best to sort you out!

Cancellations

The following restrictions apply:

• You can only cancel an order within 24 hours of placing it
• If an order has already been shipped, unfortunately, it’s not possible to cancel

Returns

Due to the made-to-order nature of our products:

• Orders of more than 5 items, or high-value / bulk orders, are considered final sale and are not eligible for return or refund. These items are produced specifically for you and cannot be resold, and accepting returns on large orders has a significant impact on our small business.

For smaller orders, returns may be considered, and must meet the conditions below.

• It must be initiated within 30 days of purchase
• Items must be unworn, undamaged, and in original condition
• All return shipping costs, customs fees, and import taxes are the customer's responsibility
• Returns must be sent to our designated address in UK

Once the returned items are received and inspected to confirm their condition, we will issue a full refund.

• Important: Do not initiate a return without contacting us first at faunrix.global@gmail.com . Please note that returns sent directly to our printing partners will not be accepted or processed.

Exchanges: For exchanges, we will send your new product as soon as we receive your return with our standard  shipping time.

Returning  (Multiple products)

We has a different return and refund policy outlined below.

If you receive an incorrect size, product, or damaged item, you’re entitled to exchange it within the first 30 days after receiving it.

Step 1: To apply, please contact us first at  faunrix.global@gmail.com and send us photos of specific products that are damaged or incorrect.

Step 2: Ship the products to us following the return process above.

Step 3: Now we wait. Your exchanged products will be delivered according to the return process above.

Refunds

We offer a comprehensive refund policy, so if you're not completely satisfied with your purchase within 30 days of receipt and feel like your eligible for a full refund, simply reach out to our customer support team in the contact page or shoot us an email at faunrix.global@gmail.com 

We will gladly provide a full refund if eligible, ensuring you have peace of mind with every transaction.

If approved, you'll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at faunrix.global@gmail.com 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions

Please note that shipping insurance is non-refundable. Once purchased, it cannot be canceled or refunded, even if the order is returned. Shipping insurance helps protect your order against loss, theft, or damage during transit. If you have any issues with a covered order, please reach out to us for assistance.

Also note that unfortunately, we cannot accept returns on sale items or gift cards.

Your trust and satisfaction are invaluable to us, and we're dedicated to making sure you're happy with your experience.

Thanks for choosing FAUNRIX!